The Overseas Business Division has established different business segments based on business types and the countries and regions involved in the business. It classifies its businesses into overseas tower business and overseas offshore business. The Division conducts regular market compliance studies to analyse the legal compliance risks of overseas business, establish partnerships, and formulate management sales processes and strategies.

In addition, it conducts the overall management of customer relationships, regularly communicates with customers, and collects and handles customer feedback. The Overseas Business Division has also set up a coordinated cooperation mechanism with all facilities. It assists facilities to understand the specific demands of overseas customers and follows up on the whole process of project implementation to ensure punctuality of delivery as scheduled. Project teams, in turn, help the Division to conduct regular market research, so to understand overseas customers’ demands in real time and put forward a service quality optimisation plan. Furthermore, the Division establishes a closed-loop quality management system. First, it conducts regular satisfaction surveys on product quality and delivery. Then, it analyses the identified issues concerning quality of products and services, and finally, it provides improvement plans and tracks the improvement outcomes. In addition, the Company has ongoing communication with overseas customers’ project representatives stationed in production facilities, so as to discuss and solve all production issues before product delivery, ensuring the delivery of our products.