To implement a comprehensive management system, including pre-sales, sales, and after-sales services, the Company has set up a service management model guided by the headquarters and implemented by all production facilities.
In addition, the Company has developed training plans for domestic and overseas sales teams, including regular training sessions focusing on improving sales management skills and fostering awareness for good sales performance and for the understanding of local culture. The aim is to improve teams’ overall quality and develop their communication skills, so that they can succeed in the local sales market. The Company set up European subsidiaries and assigned marketing personnel to maintain relationships with customers in their respective sales territories to provide high-quality services to customers in different regions more appropriately.
The Overseas Business Department and Domestic Sales and Marketing Centre have been set up at the headquarters to ensure the successful delivery of products. These departments are tasked with surveying and exploring both domestic and overseas markets based on business demands, establishing and maintaining relationships with customers, supervising the status of project delivery and the good performance during production.
After receiving new projects, each production facility will establish independent project teams that meet the project requirements according to the needs from clients. The team will conduct regular and standardised communication with customers before the start of the project, during production, and after delivery, ensuring timely understanding and response to customer needs.
